Shipping & Delivery

How do I track my order status?

You may track the status of your item via:

Order Tracking Tool - enter your order number and the email address you used when you placed your order

Where can I check my shipping fee when placing an order?

During checkout process, you can check your shipping fee in the Order Summary box.

Can I receive a call before delivery?

You will receive a SMS notification once your order is out for delivery and our rider will communicate with you via call or SMS upon arrival at your address.

When will I receive my item?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by phone call, email or SMS.

After successful verification (time frame: within 24 - 48 hours after ordered date), you can expect to receive your order within the 3-10 business days

Note: For orders of high capacity powered items (i.e. battery bank) and items with liquid content (i.e. perfume, ink cartridges) for delivery to Visayas and Mindanao areas, item(s) will be shipped via sea due to aviation/airline restrictions. Please expect an additional 15 days on top of the expected delivery date.

Do you deliver during weekends and holidays?

Your orders may be delivered on a weekend or a holiday depending on our courier's availability. You will be notified should your order be delivered outside of business days.

What if I am not at home when the package arrives?

For COD orders:

You can educate your authorized representative about the delivery of the item, information about the item and the amount to pay for the item.

I just received an email saying that my item has been shipped. When will I receive my order?

Once shipped, you should receive your order within the promised delivery time frame of 3–10 calendar days (except Sundays and holidays).

How can I know the exact date and time of my delivery?

Our courier service is unable to provide scheduling of deliveries; therefore we cannot guarantee the delivery of your order for a specific time or date.

Can Galleon Enterprises deliver my order to my office?

Galleon will deliver your order following the address you provide during checkout, whether it is your house address or office address.

NOTE: Delivery addresses can only be changed if the orders have not been endorsed or packed by Galleon Enterprises. Once endorsed, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.

Is there any domestic area which Galleon Enterprises cannot deliver to?

Galleon Enterprises can deliver to all serviceable areas. However, there are still some geographical restrictions. You will be notified during the checkout process if your area is not serviceable.

Can I purchase multiple items and have them delivered to different shipping addresses?

We currently do not offer delivering different items to different addresses for the same order.

Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).

Can I prearrange the date of delivery for my order?

Our courier service is unable to provide scheduling of deliveries; therefore we cannot guarantee the delivery of your order for a specific time or date.